Use the details you already know
For example: “The air conditioner in apartment 204 is not cooling. Check the filter and thermostat. High priority.” Include a location and any useful observations; avoid guessing a diagnosis.
Review the transcription
Start recording only when you choose to. Stop to transcribe, then check apartment numbers, names and the problem description. You can edit the text or write the message manually.
Prepare the draft, then make the decision
AI suggests a structured draft. Your team checks the location, priority, category, assignee and due date before saving. Preparing a draft does not create an order.
Availability in the current system
Dictation and AI drafts are available to authorized administration users when creating connected work orders. Technician dictation for progress updates is a planned extension; technicians can currently type updates and attach photos.