Start with a conversation
The resident describes the location, issue and urgency. The phone agent gathers the report and reads it back. In the controlled pilot, an explicit confirmation is required before a request is saved.
A request is the beginning, not the assignment
Administration reviews the confirmed request, checks the location and converts it into a work order. A responsible technician, priority and due date are decisions made by your team.
Give the technician useful context
The order keeps the problem, location, instructions and progress together. An apartment AC issue, a leaking drain trap or an entrance-door repair can follow the same workflow.
What you can try today
Phone intake has been tested through the connected system’s controlled call pilot. General inbound resident calls and resident-directory integration are the next stage. The visual demo illustrates the process without placing a call.